1. What causes suspension?
1. Over usage of resources
- Examine your monitor tab to figure out which resource you have an overage on
- Scale your site
2. Your payment details need updated
- Double check that your credit card has not expired.
- Check to see that your billing details are correct
2. How do I update my billing details?
2. Select the billing menu
3. Click the Payment Details
3. Important notes about suspension
- Uptime tracking sites will not report your site as down. Make sure you are using content tracking if you would like to be updated when your site is suspended.
- The suspension is an automated system and we are unable to grant extensions
If are receiving a 200 error on your site then logging into your account will show why your account has gone into suspension. Please follow the above steps to unsuspend your account.