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How To Use Two-Factor Authentication

The most practical way to strengthen the security of your account on the GearHost Portal (in addition to strong passwords) is to utilize two-factor authentication. The reason this authentication method is called two-factor is because it requires something the user knows (their password), and something the user has (their cell phone).

In order to enable your phone to serve as the second factor, you will have to download and install the Google Authenticator application for you cell phone. Currently there are versions for Android, IOS, and BlackBerry.

How to Enable Two Factor Authentication on the GearHost Portal

  1. From the GearHost Portal, select 'Settings' from the left hand menu, and click the 'Enable 2-Factor Authentication' button
  2. This will bring up the authentication configuration screen
  3. Select your country code, enter your cell phone number, and click 'Submit'
  4. Your cell phone will receive a text message that contains a six-digit pin. Enter the pin and click 'Submit'
  5. The portal will generate a unique QR code
  6. Use the Google Authenticator app on your cell phone to scan the bar-code
  7. Once the scan is valid, the application will provide you with a new six-digit pin. Enter that pin and click 'Submit.' Keep in mind that the pin is time specific and will cycle every 60 seconds
  8. When all the steps have been completed successfully, your account will show a green icon signifying that your account is now secured
  9. From this time forward, every time you log in into the GearHost portal with your user name and password, you will also have to provide the time sensitive, six-digit token that the Google Authenticator application generates
  10. If you want to disable two-factor authentication from your account, click on the link below the 'Verify' button. Your cell phone will receive another text containing a six-digit token that you will have to provide to complete the account change
  11. If your phone is ever lost or stolen, Google provides several ways to get back to your account

Common Issues with 2-Step Verification

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