Frequently Asked Questions

Policy FAQ

Do you charge for bandwidth?

Yes. Plans start with 100GB per month. Once the monthly transfer limit has been exceeded, the cost of bandwidth is $0.05 per GB over the limit. The Free CloudSite is an exception; it is hard limited to 1GB per month.

Do you charge for disk space?

Yes. Plans start with 10GB per month. Once the monthly storage limit has been exceeded, the cost of storage is $0.15 per GB over the limit. The Free CloudSite is an exception; it is hard limited to 1GB of storage.

Are databases included in disk space limits?

No. Your databases have their own storage limits.

What is your SLA?

GearHost provides a 99.99% Uptime SLA. Lost time is refunded back to your account at the hourly rate incurred.

Where are your datacenters located?

We have four datacenters located in the Denver, Irvine, Chicago and Ashburn. We have multiple private peering uplink providers including TW Telecom, Qwest, Verizon, SAVVIS, AT&T, XO and Level3. We are directly peered to hundreds of other providers on public exchange points.

Are your datacenters certified / PCI compliant?

All of our datacenters have been certified by national security standards including SOC 2 Type II and SOC 3 Audit Reports.