Frequently Asked Questions

Billing FAQ

How am I billed?

Each CloudSite is billed per hour up to its monthly cap. We then bill your credit card on file or use your account credit if present.

How do I choose between monthly and hourly billing?

Each CloudSite is billed per hour up to its monthly cap. The monthly cost of your CloudSite is calculated by running the hourly rate for 28 days (672 hours). Once you reach that amount (e.g. $5/mo for a Standard CloudSite), you will not be charged for the CloudSite additional runtime. This allows you to destroy your CloudSite before the maximum monthly charge and pay only for what you use.

What payment options does GearHost accept?

We accept Visa, MasterCard, American Express, and Discover.

Am I charged when I enter a credit card?

No — when you enter a card, we only run an authorization charge of $1.23. This authorization is refunded back to your card by your bank in no more than 30 days. Your card is charged at the end of the monthly billing cycle.

When do you charge my credit card?

We charge your credit card on the 1st day of each month after usage.

Can I pay in advance?

We do not currently accept pre-payment but this is soon changing. Stay tuned.

How do I apply a promo code?

As a new customer you can easily apply a promo code to your account. Enter the case sensitive code in the promo code field. Once entered correctly, the credits will automatically apply to your account. Keep in mind that we only allow one promo code per account, so if you’ve redeemed one in the past you may not add another. To see your promo code history please visit your billing page.

Do you offer refunds?

No, we do not offer refunds. If there are extenuating circumstances, please open a ticket with our support team.