Frequently Asked Questions

Technical > General

What is a CloudSite?

A CloudSite is an application name space that is completely separated from other applications both logically and physically; a self-contained name space with its own resources.

Do you offer backups?

Yes — we offer backups which we can restore data from however we strongly recommend you frequently make your own backups in the control panel.

Do you host DNS?

Yes — you can set up your site using our domain manager under a specific CloudSite.

Do you offer an SMTP service for my app?

GearHost does not offer SMTP support directly. For sending email within your application we recommend you signup with a service like SendGrid or Mailgun, both of which offer free accounts.

Do you have an API?

No. However we are currently developing an API and it will be available within Q1 of 2015. For a beta invite please email

What kind of Network does GearHost run on?

All GearHost physical nodes are connected via gigabit ethernet to switches, which are uplinked to our aggregators and core routers. All core routers are uplinked via 10-gigE uplinks to providers.

What processor models does GearHost run on?

Intel® Xeon® E5 2600 v3 processors or better.

Can I get a custom plan of specific resources?

We do not currently support the ability to create custom plans where resources can be increased independently. The plans that we provide logically bring resources together and allow us to most effectively distribute virtual machines across the backend (as well as deliver the most competitive price to our customers).

How can I request a new feature?

We are excited to hear feedback from you. To submit feature requests and suggestions, please visit our developer's forum where you can add, discuss, and vote on features.